All Ultima Lifestyle products and accessories are backed by our manufacturer's warranty. Here's everything you need to know.
What's covered and for how long.
At Ultima Lifestyle, we stand by the quality and durability of our products. We are pleased to offer a limited warranty on all products purchased from our official website www.ultima.com.np. This warranty is applicable only to the original purchaser and is non-transferable.
The duration of our warranty may vary depending on the product. Please refer to the product's description or packaging for specific warranty details. In general, our products are covered by a limited warranty ranging from 6 to 12 months from the date of purchase.
How to file a claim in three simple steps.
Reach our customer support team at 01-5313291 or email us at support@ultima.com.np.
Provide your order ID and a detailed description of the issue you are experiencing with the product.
Our support team will guide you through the warranty claim process, which may include troubleshooting steps, providing photographs, or returning the product.
What is not covered by this warranty.
What happens after you register a claim.
Upon warranty registration, the customer can directly visit our office located at Tahachal, Kathmandu with valid proof of purchase.
Customers outside the Valley can courier the product with proper packaging along with valid proof of purchase to our office address in Kathmandu.
After we receive the product, it will go under the resolution process, and the repaired product will be sent back to the customer's address at company cost.
How we resolve claims and the extent of our liability.
Upon verifying your warranty claim, Ultima Lifestyle will, at its discretion:
This warranty is non-transferable and only applies to the original purchaser who can provide valid proof of purchase.
Our warranty is limited to the repair, replacement, or refund of the product at our discretion. Ultima Lifestyle is not liable for any incidental or consequential damages arising from the use or misuse of our products.
Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so these limitations may not apply to you.
Our support team is here to help you with any warranty-related queries.