Shipping Details
Each order is dispatched to a single specified address during the order placement process. If you wish to ship items to different addresses, please create separate orders accordingly.
Shipping & Returns
Everything you need to know about how we deliver, how you can track your order, and how returns & replacements work.
Shipping & Delivery
How and when your order arrives.
Estimated Delivery Time
Our team will try hard to dispatch each item within 2 working days from the order date. In certain cases, such as during festive seasons, promotional events, or unforeseen circumstances, delivery may take up to 3 or more working days. Rest assured; your order is expected to reach you within 5 to 7 business days.
Keep Track of Your Order
Upon dispatch, a shipping confirmation containing your tracking ID will be sent to you. Please utilize this ID to monitor your order's progress.
Track Your Order
Visit the provided link and input your order ID to access the estimated delivery timeline and current shipping status. (Tracking becomes active once the product is dispatched.)
Payment & Order Processing
How payment and cancellations work.
Payment Options
We offer both Cash on Delivery (COD) and prepayment methods.
Exclusive offers & priority shipping for prepaid orders.
Order Invoice
Every order is accompanied by an invoice from Ultima Lifestyle.
Order Processing
Orders are processed from Sunday to Friday. Orders placed on Saturday will be processed the next working day.
Cancellation Policy
For order cancellations prior to dispatch, please contact our customer care at 01-5313291 or through the My Account section after logging in.
Delayed Delivery
What happens if your order is late.
In case your order exceeds the anticipated delivery timeframe, you can opt to cancel the order. A full refund will be processed within the next 7 days. (Please note that delays in refund processing due to banking procedures, unforeseen events, or holidays are beyond the control of Ultima Lifestyle.) Orders canceled before shipping will be refunded within 3 to 7 business days.
Important: If the packaging of your order appears tampered with or damaged during delivery, kindly refuse to accept the order.
Ultima Return & Replacement Policy
When something goes wrong with your order.
Once a product is delivered and opened by the customer, Ultima Lifestyle does not provide a Return Policy. However, if a product encounters a technical issue / damaged / missing items / incorrect, you can request a replacement within 15 days of receiving your order. After a thorough examination of the product and confirmation of the issue, we will dispatch a replacement unit in brand-new condition.
The customer must hand over the original items along with all the accessories, tags, and freebies (if any) to the delivery agent while receiving a replacement order.
Valid reasons to Return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/color, fake item).
- Delivered product does not match the product description or picture (i.e. product not as advertised).
- Delivered product does not fit (i.e. size is unsuitable).
Conditions for Replacement
- The product must be unused, unworn, unwashed, and without any flaws.
- The customer must hand over the original items along with all the accessories, tags, and freebies (if any) to the delivery agent while receiving a replacement order.
- The product must be returned in the original and undamaged manufacturer's packaging / box.
- If your returned item does not meet the above requirements, we reserve the right to reject any request for a replacement.
How to Initiate a Replacement
To initiate a replacement process, visit the order page in My Account section and fill out a return form, or email us at support@ultima.com.np. Provide your order ID and include images of the product.
Note: In certain cases only, a full refund is provided against the order. For refunds, the reasons must be valid and will be examined and verified, and sometimes may take time for approval.
Still have questions?
Our support team is happy to help.
