Skip to Content

Got Questions?

Welcome to our FAQ page – your go-to resource for quick answers about our products like Earbuds, Smartwatches, Wireless Speakers and more. Discover solutions to common queries about tracking orders, hassle-free returns, and our dedicated round-the-clock support. Your shopping experience, simplified.

At Ultima, we provide you with various payment methods to choose from for your convenience. Here are the payment methods available on our platform:

  • IMEPAY
  • Khalti
  • Esewa
  • Visa/Mastercard
  • Cash on Delivery

Yes, we accept online payments for Cash on Delivery orders for the user's Convenience.

Yes, online payments are 100% secure.

If payment doesn't work, check your details, try again, and if it still doesn't work, contact our support team.

A full refund will be processed to the original source of payment from the respective payment partner within 7 working days. For refund status, kindly contact the payment partner.


Browse the products from the product catalog, Add them to the cart, Proceed to checkout, Complete the order

Please contact our customer support through chat or phone call.

Kindly go through the My Orders section to know the status of your order.

Usually, the order will be delivered within 2-3 working days, In certain cases, such as during festive seasons, promotional events, or unforeseen circumstances, delivery may take up to 4 or more working days,Rest assured; your order is expected to reach you within 5 to 7 business days.

We provide free shipping on all products on our website.

The orders can't be edited once an order is placed., You can contact our customer support to change your shipping address.

Please contact our customer support as soon as possible with a valid proof of purchase along with the product pictures.

You can cancel your order from the order page under the My Account section., Please note, that the order will not be canceled if the order has been shipped.

Kindly reach out to us at 01-531391 or email us at support@ultima.com.np


Ultima Lifestyle does not have a Return Policy., However, if a product encounters a technical issue/damaged/missing items/incorrect, you can request a replacement within 15 days of receiving your order.

You can request a replacement within 15 days after your order has been successfully delivered.

To initiate a replacement, please visit the 'Replacement' section on the My Orders Page and follow the step-by-step instructions provided.

All items are eligible for replacements if they meet our replacement policy criteria.

  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories)
  • Delivered product is incorrect (i.e. wrong product/size/color, fake item)
  • Delivered product is incorrect (i.e. wrong product/size/color, fake item)
  • Delivered product does not fit. (i.e. size is unsuitable)
  • The product must be unused, unworn, unwashed, and without any flaws.
  • The customer must hand over the original items along with all the accessories, tags, and freebies(if any) to the delivery agent while receiving a replacement order.
  • The product must be returned in the original and undamaged manufacturer’s packaging/box.


Ultima Lifestyle does not have a Return Policy, However, if a product encounters a technical issue/damaged/missing items/incorrect, you can request a replacement within 15 days of receiving your order. Warranty Policy

To claim the warranty of a product that is still within it’s warranty period, head over to 'Warranty Policy' page and fill out the claim form. Our dedicated team will contact you as soon as possible.

Our warranty covers manufacturing defects and any issues related to the functionality or performance of the product. This includes defects in materials and workmanship.

The warranty does not cover damages resulting from accidents, misuse, neglect, unauthorized repairs or modifications, and normal wear and tear.

Our warranty is typically non-transferable and is valid only for the original purchaser.

Yes, the product must be registered to claim the warranty. Go to the 'Warranty Registration' page to register your product.

We aim to process warranty claims as efficiently as possible. The processing time may vary, but you can typically expect a resolution within 10 working days.

We currently offer the standard warranty duration, and extensions are not available.

Upon Warranty Registration:

  • Customers can directly visit our office located at Tahachal, Kathmandu with valid proof of purchase for inside Kathmandu Valley.
  • Outside Valley customers can courier the product with proper packaging along with valid proof of purchase to our office address in Kathmandu.
  • For customers outside the Valley, please ensure proper packaging and include valid proof of purchase when sending to our Kathmandu office.

Note: The courier charge will be borne by the customer's side only when sending the product.

Our warranty is limited to the repair, replacement, or refund of the product at our discretion.

If a product that is out of warranty, reflects a technical issue & customer wants to avail of the services, the customer must incur a certain amount of charges.